How important is great service?
For Courtenay Mazda, it tops the list, and that essential philosophy has earned the local team a national DealerRater Dealer of the Year Award – for the second time!
Recognizing auto dealerships across Canada who deliver outstanding customer service, the award is based on consumer reviews with DealerRater.ca, the world’s leading car dealer review website. Courtenay Mazda also won this prestigious award in 2016.
“Car buyers have spoken and have identified Courtenay Mazda as the best Mazda dealer to do business with in Canada,” said DealerRater General Manager Jamie Oldershaw. “The quality and number of reviews for Courtenay Mazda speak volumes about the top-notch experiences they provide to customers.”
Reviews by new- and used-car shoppers and those who visited the service department evaluated Courtenay Mazda on its customer service, quality of work, friendliness, pricing and overall experience.
Focus on service: “This is a big win for a small dealer in a small community!” said Corey Sawchuk, Dealer Principal and owner of Courtenay Mazda. “We’re extremely grateful to our dedicated employees who consistently go above and beyond for our clients. An award like this shows these efforts do not go unnoticed.”
Continuing that service into the online realm, the dealership’s all-new website will also make online shopping experience as easy and efficient as possible. “Our mandate is to continue to grow, test new ideas and reinvest in our business so we can exceed our customers’ expectations,” Sawchuk says.
Focus on quality people … and products: While Mazda’s quality automotive products might first attract customers to the dealership, the key to its success is its people, who work to serve customers in a professional and caring manner.
“The award shows our staff the impact of their commitment to customers,” Sawchuk says.
Focus on feedback: Courtenay Mazda became a member of DealerRater to provide clients a platform to rate their services and staff. Having that third-party platform was important so consumers would provide their honest feedback.
“Partnering with DealerRater provides our customers with an easy way to share feedback and allows us to make necessary improvements to meet their needs. We get customer feedback in real time and can act on that,” Sawchuk says.
“Courtenay Mazda is proud to serve the Comox Valley and surrounding area, and this transparency motivates our staff to continually provide the best service possible. In turn, this creates repeat business, a loyal clientele and a stellar online presence.”
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Serving the Comox Valley since 1995, Courtenay Mazda offers the full lineup of new Mazda vehicles and an extensive selection of high-quality used cars, SUVs, minivans and trucks, plus full maintenance and repair services and an unbeatable inventory of original Mazda parts and accessories.