When the boss wins the Customer Service Award, the trickledown of that attitude has got to help that company in Business of the Year consideration.
Not long after co-owner Bryan Wiley was announced as the recipient of the Customer Service Award, ABC Printing & Signs earned the coveted top business honours in the Comox Valley Annual community Awards.
“To be recognized from among an outstanding community of small businesses is really heartwarming,” Wiley said Saturday at the Filberg Centre in accepting the award.
“Everyone who was nominated really deserved to win,” he stated.
Beltone Hearing and Finneron Hyundai were other finalists for the award, which is sponsored by Thrifty Foods.
“It means a lot that you’ve recognized the hard work that our team has done,” Wiley added on behalf of ABC staff.
“I’d like to thank God, who created the beautiful Comox Valley for us all to live and work here, and to our customers, who have been so loyal and made it possible for a small business to succeed through recession and growth and moves and changes.”
ABC Printing opened in 1993, owned and operated by Berni and Steve Hansen. Bryan and Joanne Wiley came onboard four years later.
They, along with a staff of nine, provide a wide range of printing services utilizing advanced digital technology processes and equipment. Since purchasing the company, the management team has evolved and expanded services to meet market demand.
They added a sign and display design and production division in 2007 and they moved to their current location on Puntledge Road in Courtenay in March 2011.
The company supports a large number of non-profit organizations and is a driving force behind its own Shop Local decal program.
The Comox Valley Chamber of Commerce said nomination forms and supporting documents for ABC were filled with glowing accolades for superior customer service, quality products and professionalism.
One person wrote, “ABC Printing exemplifies customer service by building and maintaining relationships and understanding the needs of their clients. Year after year, the staff continues to give their absolute best, not only for their customers but for the greater good of all the businesses in the Comox Valley.”
The Chamber of Commerce has been presenting the Business of the Year award since 1987.
To be nominated, a business must:
• Have a well-established business;
• Have shown outstanding achievements through the years;
• Have the ability to create employment and generate income;
• Demonstrate promotion of economic welfare;
• Have a sound reputation for providing service to the Comox Valley;
• Be community-minded and have more than 10 employees.