Chamber offers customer service training

With about eight weeks left until Christmas, the Comox Valley Chamber of Commerce wants you to think about customer service.

WorldHost Fundamentals trainer Gayle Bates will give some advice about customer service next week at the Comox Valley Chamber of Commerce office.

WorldHost Fundamentals trainer Gayle Bates will give some advice about customer service next week at the Comox Valley Chamber of Commerce office.

With about eight weeks left until Christmas, the Comox Valley Chamber of Commerce wants you to think about customer service. Whether you work in the restaurant, retail, hospitality or non-profit sectors, if you are not investing in training for your front-line employees — and yourself — then your organization’s name may be appearing on Santa’s ‘Naughty’ list!

“When it comes to customer service and life experiences, people will forget what you say,” says WorldHost Fundamentals trainer Gayle Bates. “They will forget what you do. But they will never, ever forget how you made them feel. I want business owners to recognize that it is easier to provide excellent customer service in the first place, rather than have to deal with complaints after the fact.”

To help businesses ensure customer service shines brightly this Christmas, Bates will conduct training Tuesday and Wednesday from 6:30-9:30 p.m. at the Chamber office, 2040 Cliffe Ave. Participants will come away with an understanding of the importance of excellent service, and develop skills to communicate effectively with the public. Six-hours of  training is $85 for Chamber members or $90 for non-members. Seating is limited and advance registration is required.

In addition to the Customer Service Fundamentals program there are four other WorldHost workshops — Service Across Cultures, Solving Problems Through Service, Sales Powered by Service and Customers with Disabilities — that can be scheduled for your company upon request.

Call 250-334-3234 or visit www.comoxvalleychamber.com.

 

Just Posted

Charles Hawkswell, Commander, of the Cape Lazo Power and Sail Squadron, presents a $1,000 cheque to the Comox Valley Marine Rescue Society. File photo
Comox removing moorage fees, hydro for Comox Valley Marine Rescue Society

Last year, the unit and society responded to more than 50 rescue missions in the past year

A Saanich man received almost 10 years in Supreme Court in Courtenay for a shooting incident from 2018. Record file photo
Shooting incident north of Courtenay nets almost 10-year sentence

Richard Daniel Vigneault was arrested without incident and faced 16 counts

Dr. Aref Tabarsi, a general pathologist at the North Island Hospital Campbell River Hospital Medical Laboratory, spoke about the issue of service in the region at a meeting in February 2020. Black Press file photo
Comox Strathcona hospital board wants pathology service back

UPDATED: Board supports move for chair, vice-chair to engage with Island Health on issue

Danielle Egilson has been awarded a $40,000 post-secondary scholarship with The Cmolik Foundation. Photo supplied
Student from Courtenay’s Vanier Secondary lands prestigious scholarship

Cmolik Foundation provides opportunities for youth who’ve experienced adversity

Poverty is a sad reality for some people in the Comox Valley. Photo by Jon Tyson on Unsplash
Project takes a hard look at poverty in the Comox Valley

Objective is to reduce poverty in the Comox Valley by 25 per cent over four years

Daily confirmed COVID-19 cases reported to B.C. public health, seven-day rolling average in white, to May 12, 2021. (B.C. Centre for Disease Control)
B.C. preparing ‘Restart 2.0’ from COVID-19 as June approaches

Daily infections fall below 500 Friday, down to 387 in hospital

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

The following is a list of restaurants offering take-out and patio dining. ADOBE STOCK IMAGE
List of Comox Valley restaurants offering take-out, patio dining options

Restaurants in the Comox Valley continue to adapt to government-imposed restrictions in… Continue reading

The only access to 5th Street bridge heading east (toward Lewis Park) is via Anderton Avenue. Photo by Terry Farrell.
Single lane alternating traffic controls on Courtenay bridge now in effect

Single lane alternating traffic on the 5th Street Bridge is now in… Continue reading

On Friday, May 14 at Meadow Gardens Golf Club in Pitt Meadows, Michael Caan joined a very elite club of golfers who have shot under 60 (Instagram)
Crowds at English Bay were blasted with a large beam of light from an RCMP Air-1 helicopter on Friday, May 14. THE CANADIAN PRESS/Marc Grandmaison
Police enlist RCMP helicopter to disperse thousands crowded on Vancouver beach

On Friday night, police were witness to ‘several thousand people staying well into the evening’

Sinikka Gay Elliott was reported missing on Salt Spring Island on Wednesday, May 12. (Courtesty Salt Spring RCMP)
Body of UBC professor found on Salt Spring Island, no foul play suspected

Sinikka Elliott taught sociology at the university

The first Black judge named to the BC Supreme Court, Selwyn Romilly, was handcuffed at 9:15 a.m. May 14 while walking along the seawall. (YouTube/Screen grab)
Police apologize after wrongly arresting B.C.’s first Black Supreme Court Justice

At 81 years old, the retired judge was handcuffed in public while out for a walk Friday morning

Queen Elizabeth II and Clive Holland, deputy commonwealth president of the Royal Life Saving Society, top left, virtually present Dr. Steve Beerman, top right, with the King Edward VII Cup for his drowning-prevention work. Tanner Gorille and Sarah Downs were honoured with Russell Medals for their life-saving resuscitation. (Buckingham Palace photo)
Queen presents Vancouver Island doctor with award for global drowning prevention

Dr. Steve Beerman receives Royal Life Saving Society’s King Edward VII Cup at virtual ceremony

Most Read