With about eight weeks left until Christmas, the Comox Valley Chamber of Commerce wants you to think about customer service. Whether you work in the restaurant, retail, hospitality or non-profit sectors, if you are not investing in training for your front-line employees — and yourself — then your organization's name may be appearing on Santa's 'Naughty' list!
"When it comes to customer service and life experiences, people will forget what you say," says WorldHost Fundamentals trainer Gayle Bates. "They will forget what you do. But they will never, ever forget how you made them feel. I want business owners to recognize that it is easier to provide excellent customer service in the first place, rather than have to deal with complaints after the fact."
To help businesses ensure customer service shines brightly this Christmas, Bates will conduct training Tuesday and Wednesday from 6:30-9:30 p.m. at the Chamber office, 2040 Cliffe Ave. Participants will come away with an understanding of the importance of excellent service, and develop skills to communicate effectively with the public. Six-hours of training is $85 for Chamber members or $90 for non-members. Seating is limited and advance registration is required.
In addition to the Customer Service Fundamentals program there are four other WorldHost workshops — Service Across Cultures, Solving Problems Through Service, Sales Powered by Service and Customers with Disabilities — that can be scheduled for your company upon request.
Call 250-334-3234 or visit www.comoxvalleychamber.com.