Chamber offers customer service training

With about eight weeks left until Christmas, the Comox Valley Chamber of Commerce wants you to think about customer service.

WorldHost Fundamentals trainer Gayle Bates will give some advice about customer service next week at the Comox Valley Chamber of Commerce office.

With about eight weeks left until Christmas, the Comox Valley Chamber of Commerce wants you to think about customer service. Whether you work in the restaurant, retail, hospitality or non-profit sectors, if you are not investing in training for your front-line employees — and yourself — then your organization’s name may be appearing on Santa’s ‘Naughty’ list!

“When it comes to customer service and life experiences, people will forget what you say,” says WorldHost Fundamentals trainer Gayle Bates. “They will forget what you do. But they will never, ever forget how you made them feel. I want business owners to recognize that it is easier to provide excellent customer service in the first place, rather than have to deal with complaints after the fact.”

To help businesses ensure customer service shines brightly this Christmas, Bates will conduct training Tuesday and Wednesday from 6:30-9:30 p.m. at the Chamber office, 2040 Cliffe Ave. Participants will come away with an understanding of the importance of excellent service, and develop skills to communicate effectively with the public. Six-hours of  training is $85 for Chamber members or $90 for non-members. Seating is limited and advance registration is required.

In addition to the Customer Service Fundamentals program there are four other WorldHost workshops — Service Across Cultures, Solving Problems Through Service, Sales Powered by Service and Customers with Disabilities — that can be scheduled for your company upon request.

Call 250-334-3234 or visit www.comoxvalleychamber.com.

 

Just Posted

Limits raised at YQQ due to obstacles near airport

Some flights have been rerouted or cancelled due to some trees impacting the safety margins

No missed business hours for AIDS Vancouver Island despite neighbouring fire

Despite some damage to their ceiling and doors, AIDS Vancouver Island returned… Continue reading

Dead tree with eagle’s nest cut down in Comox due to safety concerns

The landowner was granted a permit to remove the tree

RCMP looking for information as thrift store fire investigation continues

Too Good To Be Threw suffered extensive damage after a late night fire on Sunday

Commen-Terry: Helping Hands to benefit flood victims

Fundraising concert Feb. 7 in Courtenay for those affected by Mariner Apartment flood

VIDEO: Here’s what the B.C. legislature officers are accused of buying

Personal trips, purchases, alcohol and more laid out in 76-page report by Plecas

Former Blue Jays ace Roy Halladay voted into Baseball Hall of Fame

M’s legend Edgar Martinez, Rivera, Mussina also make the grade

Why would the B.C. legislature need a firewood splitter?

First sign of police involvement in investigation of top managers

New Canada Food Guide nixes portion sizes, promotes plant-based proteins

Guide no longer lists milk and dairy products as a distinct food group

YANA Online Auction runs until Feb. 8

Items include four pairs of tickets to sold-out Big Love Dinner

North Island College Activity Assistant program returns

Learn more at a free information session Feb. 6 - pre-registration required

Judge annuls hairdresser’s forced marriage to boss’ relative

Woman was told she’d be fired if she didn’t marry boss’s Indian relative so he could immigrate here

Liberals look to make home-buying more affordable for millennials: Morneau

Housing is expected to be a prominent campaign issue ahead of October’s federal election

Most Read