The Comox Valley Chamber of Commerce is hosting WorldHost Fundamentals training March 27 and 28 from 6:30 to 9:30 p.m. at the Chamber office at 2040 Cliffe Ave. in Courtenay.
This certification program is for everyone and anyone who deals with the public and teaches the skills and techniques of
service professionalism. Participants will come away with a good understanding of the importance of excellent service and develop the skills to communicate more effectively with the public.
WorldHost Training Services was launched as the SuperHost program in 1985, offering customer service training for Expo '86 in Vancouver. Since then, the program has expanded, evolved and rebranded as WorldHost.
They have become the standard for customer service excellence in B.C., as well as an internationally recognized leader in training for the tourism industry.
“The Chamber has been offering WorldHost training for more than a decade and hundreds — if not thousands — of people in the Comox Valley have completed this program over the years,” explains Chamber president and CEO Dianne Hawkins. “Both businesses and individuals may become WordHost Certified. Last year, for example, the City of Courtenay, Comox Valley Airport, Sid Williams Theatre and Edible Island all attained certification.
“We know from experience that this is a proven, effective and affordable customer service training solution that will impress your customers, empower your teams, and distinguish your business as one that is committed to customer service excellence,” adds Hawkins. “We believe that great customer service is great business and that the WorldHost certification program is well-suited for a wide range of business sectors.”
WorldHost workshops are facilitated by Gayle Bates who is well-known for her unique and entertaining leadership style. In addition to her role as a motivational speaker and educator, Bates is a community ambassador and is respected as a professional in all she lends herself to.
While the topic of the March workshop is Customer Service Fundamentals, there are four other WorldHost programs — Service Across Cultures, Solving Problems Through Service, Sales Powered by Service and Customers with Disabilities — that can be scheduled for your company upon request.
Seating is limited and advance registration is required. For more information on WorldHost visit: www.worldhosttraining.com.
To pre-register or book a special WorldHost workshop for your business or organization, call the Chamber office at
250-334-3234 or visit www.comoxvalleychamber.com.
— Comox Valley Chamber of Commerce