T.C. Valley Collision, a Courtenay auto body shop, has received a prestigious award. The c.a.r. shop VALET facility was awarded a 2012 AutocheX Premier Achiever Award for outstanding customer service.
AutocheX is a third party company that measures customer satisfaction levels for body shops through surveys. T.C. Valley Collision and 14 other ICBC c.a.r. shop VALET facilities achieved customer satisfaction scores in the top five per cent of thousands of participating shops across North America. Scores are based on key award criteria such as the shop’s ability to keep customers informed, provide on time deliveries and provide efficient, safe and quality repairs.
“We’re extremely proud of the 15 shops that have won AutocheX awards this year for making customer service a top priority,” said Brian Jarvis, ICBC’s vice president of claims. “When our customers visit an auto body shop, we want them to feel confident knowing their vehicle is being repaired at a place they can trust. We’re committed to working with our auto repair partners to make sure our customers’ vehicles receive high quality repairs and their vehicles are fixed as quickly as possible.”