Kingfisher Resort awarded Business of the Year

The Kingfisher Oceanside Resort & Spa has been recognized as an industry leader by the Tourism Industry Association of Canada.

Cristina Baldini of the Kingfisher is pictured with Derek Vanstone of Air Canada.

The Kingfisher Oceanside Resort & Spa has been recognized as an industry leader by the Tourism Industry Association of Canada.

The Business of the Year Award recognizes the overall strength and long-term viability of strategies, commitment to visitor satisfaction, growth and innovation, contribution to the tourism industry, and commitment to human resource development.

The Kingfisher is an historical landmark in the Comox Valley, renowned for its stunning location and the Pacific Mist Hydropath.

Teamwork may not seem like a new and exciting innovation for success in a hospitality business, but based on the past year’s performance at the Kingfisher, it is impossible to ignore that teamwork is the innovation behind their phenomenal success. It is the mission of the Kingfisher to deliver an unparalleled guest experience. The leadership team and employees take a collaborative approach to everything from budget planning and goal-setting to guest satisfaction and strategic marketing plans. They can accomplish what might have looked impossible on paper because together they are dedicated to the result. The Kingfisher has done this by eliminating the politics and confusion that plague most organizations.  As a result, they have accomplished a lot in less time for less cost.

The Kingfisher has seen an increase of 59 per cent in new customers between July 2012 and June 2013. Of these, 25 per cent are from the Lower Mainland, a demographic many hospitality properties struggle to reach due to high travel costs. Of the new customers surveyed, 96 per cent said they would return for a future visit with their number one reason being the friendly staff. Over the past year, the Kingfisher has realized an annual revenue growth of $3 million, an annual increased occupancy from 50 to 85 per cent.

Due to increased awareness and interest at the Kingfisher, there is significant growth in new visitors to the Comox Valley. As part of the teamwork innovation, the Kingfisher became a certified WorldHost property, with all 150 staff being certified in a fundamentals workshop. Each team member has made a personal pledge to ensure that each visitor with whom they come into contact will receive a warm B.C. welcome, friendly service, and an invitation to return. This extends beyond the doors of the Kingfisher and into each employee’s community as they are ambassadors for hospitality on Vancouver Island.

Just Posted

Comox Valley’s drinking water within lead guidelines, say staff

Residents with old homes may still want testing if concerned about pipes, solder

Denman ferry cable to be replaced with plastic cable – for now

The first flattened steel strand cable is expected to be installed late summer 2020

Police investigate serious assault in downtown Courtenay

This is not believed to be a random incident.

Comox Fire Rescue hands out its hardware at annual awards dinner

Comox Fire Rescue recently held its annual awards night, recognizing members for… Continue reading

B.C. politicians view supermodel’s transition journey on Transgender Day

Liberal MLA Jane Thornthwaite and New Democrat MLA Spencer Chandra Herbert appear in the documentary

My Tech Guys celebrates 13 years in the Comox Valley

On Friday, Nov. 22 My Tech Guys will be holding their annual… Continue reading

VIDEO: B.C. high school’s turf closed indefinitely as plastic blades pollute waterway

Greater Victoria resident stumbles on plastic contamination from Oak Bay High

B.C. mayor urges premier to tweak road speeds in an ‘epidemic of road crash fatalities’

Haynes cites ICBC and provincial documents in letter to John Horgan

Four arrested after report of shots fired in Nanaimo

RCMP arrest four suspects in high-risk takedown in Cedar

South Cariboo Driver hits four cows due to fog

The RCMP’s investigation is ongoing

Comox Valley Pipe Band members salute veterans during final B.C. Lions game of season

Nine members of the Comox Valley Pipe Band Society joined other B.C.… Continue reading

BC Ferries’ two new hybrid vessels set sail for B.C. from Romania

Two Island Class ferries to be in use by 2020

B.C. won’t appeal decision protecting ICBC court experts

Change to evidence rules next to save money, David Eby says

Most Read