Beltone Hearing Care Centre is a family business on Vancouver Island that has been providing professional hearing care to clients for more than three decades.
More than a family business, Beltone is a family legacy of caring. Ron and Bobbie Germain opened the first centre in Victoria in 1974. Their business grew to include 11 Vancouver Island locations and one in Powell River.
With more than 25 years in the industry, the founders' son Jeff Germain and his wife Sharon of Comox are continuing the family legacy.
“My mom and dad have been helping people with their hearing for as long as I have been around, and they live and breathe the Beltone message,” Jeff said.
In 2008, the couple purchased three of the 11 Beltone locations from Jeff’s father. In 2011, they opened their fourth, successfully continuing the tradition of quality and compassion that are a well-known part of the Beltone brand. In January, 2013 they purchased the remaining eight Island locations, bringing all 12 locations under their ownership.
“The ownership of the Beltone locations has changed, but clients can expect the same care they have always received, as well as some improvements,” Jeff said. “We have opened a new Beltone location in Duncan at the Cowichan Health & Wealth Centre, developed an online presence and will be streamlining processes so we can serve our customers better.”
As owners and hands-on operators of their business, Jeff and Sharon understand the frustrations and challenges of hearing loss, and are committed to helping clients stay connected and engaged with their activities, their work and their families.
“My mom just celebrated her 80th birthday and both of my parents wear hearing aids now,” adds Jeff. “We have a first-hand appreciation for what Beltone does. As each person’s hearing loss is different, the best results can only be reached by taking a personal approach to ensure that the hearing aids are properly fitted and programmed. Our goal is to continue the personal service and honour the work that my parents are so proud of.”
Beltone Hearing Care Centre is part of a network of more than 1,500 Beltone locations in Canada and the U.S. Beltone offers professional hearing services that include hearing tests, Beltone hearing aids, hearing aid repairs and service, and ongoing professional hearing care.