Two Eagles Lodge has received the 2014 TripAdvisor certificate of excellence award. The accolade, which honours hospitality excellence, is given to establishments that consistently achieve outstanding traveller reviews on TripAdvisor.
When selecting winners, TripAdvisor uses a proprietary algorithm that takes into account review ratings. Businesses must maintain an overall rating of at least four out of five, volume and recency of reviews. Additional criteria include a business’ tenure and popularity ranking on the site. Two Eagles has maintained a five-star ranking since opening in 2007.
“TripAdvisor is pleased to honour exceptional hospitality businesses for consistent excellence,” said Marc Charron, president of TripAdvisor for Business. “The award gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most – their customers. From Australia to Zimbabwe, we want to applaud exceptional hospitality businesses for offering TripAdvisor travellers a great customer experience.”
This month, Two Eagles was named Ambassadors of the Year by the Comox Valley Small Business Association. B&B owners Carolyn and Steve Touhey, who designed and built their ‘slice of paradise,’ won the same award in 2011, and the merit award in 2013.
The Two Eagles mantle also displays two Torch Awards from the Vancouver Island Better Business Bureau, and Hospitality Business of the Year from the Vancouver Island Business Excellence Awards.
Situated on 12 acres in south Union Bay, complete with horses and chickens and overlooking Baynes Sound and Denman Island, Two Eagles was custom-built to include a guest wing with two B&B rooms, a lounge and guest kitchenette, and a 900-square foot vacation rental. All rooms have private entrances facing the water and the coastal mountains. All have private baths.
In addition to entertaining and caring for B&B guests at Two Eagles, the Touheys host various events at their home/business, including house concerts, parties for businesses or groups, weddings and retreats.