Crash fraudsters busted by own online bragging

ICBC investigators scour social media postings for ammunition to reduce or deny inflated claims

Facebook has become a major tool for ICBC investigators rooting out fraud.

Insurance fraudsters are increasingly being tripped up online by their own social media postings.

ICBC says it opened 2,350 cyber cases last year where investigators used social media or other online postings to try to uncover suspected fraudulent or exaggerated crash claims.

“Social media is a growing area that’s been highly successful for us,” said Chris Fairbridge, manager of ICBC’s Special Investigations Unit.

“When you’ve got pictures and you’ve got video and you’ve got posts of what you’ve been doing, it’s pretty hard for anybody to look at that and say you’re telling the truth when you’ve exaggerated.”

Fairbridge said the dedicated unit now has 10 investigators dedicated to cyber cases, up from two when it was started in 2010.

About 70 per cent of their investigations have some effect in reducing payout costs or leading to a complete denial.

One 2015 example was a B.C. woman who claimed crash injuries kept her from returning to work as a hairdresser, but posted on Twitter and Facebook about hiking, running and being one of the “hardest hitters” on the roller derby team she’d just joined. She settled for half her original claim after being confronted with her social media posts.

In another case that went to court, a woman sought $1 million after being hit by a motorcycle in a crosswalk. A judge awarded her just $20,000 and ordered her to pay $34,000 in ICBC costs after deciding from social media posts and other evidence that she’d grossly exaggerated her injuries.

Other phony claimants were undone by their friends’ social media postings.

A Lower Mainland man said he couldn’t go back to his desk job after a crash but investigators found a friend’s Facebook photo of him later running a grueling obstacle race in Whistler, as well as a video of him taking down an opponent in a mixed martial arts bout. Shown the evidence, he quickly settled, citing a miraculous recovery.

ICBC also denied a Kamloops man’s claim that vandals burned his truck after finding evidence the fire was suspicious and a Craigslist posting trying to sell the truck because he couldn’t afford to pay for its repairs.

Penalties may go beyond reduced or denied payouts.

Fairbridge said there were 520 successful fraud convictions in the last five years, some leading to jail time.

Those convicted may not be able to cross the border again or may have trouble getting a loan or a job, he noted.

Asked if fraudsters are getting wise and going dark on social media after a claim, Fairbridge said no.

“People can’t help themselves.”

An estimated 10 to 20 per cent of auto insurance claims are fraudulent or exaggerated, costing an extra $600 million a year in B.C. and adding $100 to the insurance premiums of the average driver.

“We’re not going to tolerate that, we’re not going to pass those costs along to honest customers,” Fairbridge said.

Just Posted

Comox child care centre among $10 a day prototypes

Government rolls out universal child care project, using 53 centres in pilot project

Gas prices on Vancouver Island to drop six cents

But a ‘volatile’ market could lead to increases in the coming weeks

Little Qualicum Cheeseworks cheese linked to 5 E. coli cases in B.C.

People are asked to throw out or return ‘Qualicum Spice’ cheese

Jim’s Clothes Closet celebrates 50th anniversary

Store began in Port Alberni, expanded on Vancouver Island and beyond

BC Ferries passengers wait to leave Vancouver Island after Remembrance Day

Traffic aboard BC Ferries slows after Remembrance Day long weekend

Throw a snowball to help kids at BC Children’s Hospital

Effort will raise money for sick kids over the holidays

B.C. on track to record same number of overdose deaths as last year

128 people died of overdoses in September, bringing the total to more than 1,100 so far in 2018

Comox Valley Nature invites the public to learn about nature photography

Comox Valley Nature is hosting a public lecture on photography. Join Terry… Continue reading

Canada Post strike having ‘critical’ impact on retailers, eBay tells PM

Canada Post says it is now facing an unprecedented backlog of shipments, largely as a result of strikes

NASA wants Canadian boots on the moon as first step in deep space exploration

The U.S. is seeking broad international support for the next-generation space station to send into orbit a in 2021

B.C. Lions GM Ed Hervey has plan for busy off-season

The Lions’ season ended Sunday with a crushing 48-8 loss to the Hamilton Tiger-Cats in the East Division semifinal

Fundraising firefighters complete quest for B.C. Paralympian

The four Penticton residents raising money for Victoria Paralympian complete journey

PHOTOS: Hockey history in B.C. as Team India comes to play

Squad played its very first game in Canada on Tuesday against Surrey Falcons

B.C. man wanted in connection to domestic assault in Edmonton

Sterling Miles Booker has ‘ROCK’ and ‘ROLL’ tattooed on his hands

Most Read