Fast-food restaurant being closed, lost jacket top worst 911 calls in 2018

Fast-food restaurant being closed, lost jacket top worst 911 calls in 2018

E-Comm has released its top 10 worst 911 calls this year, mainly centres around consumer complaints

A fast-food restaurant not being open 24-hours-a-day as advertised is this year’s worst 911 call made in B.C.

E-Comm, the province’s largest call centre, released its top 10 head-scratching calls Thursday – and some are laughable while others concerning.

The theme this year was consumer complaints, the centre said, from a retailer not accepting a return of shoes without the original box to a gas stations attendant putting the wrong type of fuel in a vehicle.

A returning complaint unnecessarily called into 911 this year was someone asking if the clocks move forward or backward during the Daylight Saving time change.

READ MORE: Wrong nail polish colour tops worst 911 calls of 2017

Call-taker Kayla Ryan, who fielded the call about a store rejecting a shoe return, said that when someone calls 911 for general information the dispatcher cannot simply disconnect the call.

“We still have to confirm the person is safe before completing the call,” she said. “Calling the police to complain about a store’s return policy isn’t a reason to call 911.”

While most use the emergency line responsibly, E-Comm corporate communications manager Jasmine Bradley said that those who don’t are tying up lines at centres which collectively handle 1.45 million calls each year.

“Calls such as those on this year’s headscratcher list waste valuable emergency resources that would otherwise be available to someone who’s health, safety or property was in jeopardy or a crime was in progress,” she said.

Here are E-Comm’s top 10 reasons not to call 911 this year:

  1. To complain a local fast food restaurant wasn’t open 24-hours-a-day, as advertised
  2. To complain a store won’t take shoes back without the original box
  3. To complain that a gas station attendant put the wrong type of gas in their car
  4. To report a rental company provided the wrong sized vehicle for a customer’s reservation
  5. To report a restaurant wouldn’t redeem a customer’s coupon
  6. To ask for help turning off their car lights
  7. To report their vehicle’s windshield wipers had stopped working
  8. To find out where their car had been towed
  9. To report a lost jacket
  10. To ask if the clocks move forward or back during the spring time change

@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

A bench designed and created by Comox woodworker Brian Mayenburg. Photo submitted
Building for a cause to better the community

Comox woodworker raising funds for Comox Valley Food Bank

Greg Baute (inset), senior director of breeding and genetics at Aurora Cannabis, will be the guest speaker at the next Comox Valley Horticultural Society (CVHS) meeting. Photo supplied
Cannabis breeding discussed at next Comox Valley Horticultural Society meeting

Greg Baute, senior director of breeding and genetics at Aurora Cannabis, will… Continue reading

The next speaker in NIC’s online 2021 Artist Talk series is Scott Amos, one half of the group Monkey C Interactive, which has drawn attention for transforming old technologies into interactive works of art, such as Registroid (supplied photo)
Next North Island College Artist Talk speaker breathes new life into old technology

Interactive installation artist Scott Amos will be the next speaker at North… Continue reading

The platanthera dilatata is the fragrant white bog orchid whose perfume on a hot August day is one of the unforgettable delights of a summer hike in Strathcona Park. Photo supplied
Strathcona Wilderness Institute AGM upcoming

The Strathcona Wilderness Institute (SWI) will hold its 2021 annual general meeting… Continue reading

Demonstrators gathered Friday, March 5 at the Courtenay Court House, demanding protection of old-growth forests. Scott Stanfield photo
Citizens march in Courtenay in name of old-growth rainforests

The Comox Valley is one of the B.C. communities engaged in mobilization… Continue reading

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

(Black Press Media files)
Hosts charged, attendees facing COVID fines after Vancouver police bust party at condo

Police had previously received 10 complains about that condo

Minister of Families, Children and Social Development Ahmed Hussen takes part in an update on the COVID pandemic during a press conference in Ottawa on Tuesday, Oct. 27, 2020. A joint federal and B.C. government housing program announced today aims to help people living in up to 25,000 vulnerable households pay their rent. THE CANADIAN PRESS/Sean Kilpatrick
Federal, B.C. governments announce $517-million rent aid program to help vulnerable

Benefits for those not eligible for B.C.’s Rental Assistance Program or Shelter Aid for Elderly Renters

Demonstrators gathered Friday, March 5 at the Courtenay Court House, demanding protection of old-growth forests. Scott Stanfield photo
Citizens march in Courtenay in name of old-growth rainforests

The Comox Valley is one of the B.C. communities engaged in mobilization… Continue reading

(BC SPCA)
Is it safe to give your dog some peanut butter? Not always, BC SPCA warns

Some commercial peanut butter ingredients can be harmful to dogs

Health Minister Adrian Dix, front, B.C. Premier John Horgan and provincial health officer Dr. Bonnie Henry arrive for a news conference about the provincial response to the coronavirus, in Vancouver, B.C., Friday, March 6, 2020. Pandemic emergency measures have been in place for almost a year. THE CANADIAN PRESS/Darryl Dyck
B.C. officials plead for patience as 1.7 million COVID-19 calls flood in

Vaccine registration for 90-plus seniors opened Monday

A West Kootenay man died in an avalanche on March 4 while snowmobiling near Mount Payne, which is indicted by the red flag. Illustration: Google Maps
B.C. father of 3 dead after avalanche in West Kootenay

The man was snowmobiling with a group when incident occurred March 4

Most Read