CANADIAN BAND - Hedley will be bringing their Cageless tour to the Enmax Centrium on Feb. 10th. photo submitted

Refunds given out for Hedley concerts

Amid sexual misconduct allegations some Hedley fans regret buying tickets

Live Nation Entertainment-owned companies have been providing refunds to some music fans who now regret buying tickets to see the embattled band Hedley live in concert.

But subsidiaries of the music industry giant have also been denying refund requests for others, leaving some formerly ardent fans of the band to debate whether they should accept a loss and boycott the concert they’d paid to see.

RELATED: Concert-goers unfazed by Hedley sexual misconduct allegations

The Vancouver pop rockers have been under fire since sexual misconduct allegations began surfacing online two weeks ago, suggesting inappropriate encounters with young fans. Hedley has called the allegations “unsubstantiated” but said in a statement that in the past they “engaged in a lifestyle that incorporated certain rock ‘n’ roll cliches.”

Ruqayyah Bobat said she was pleased to receive a refund for a ticket to an Ottawa concert last week after starting an online petition calling on the venue to give customers the option of getting their money back.

“How could I attend a concert in good conscience knowing that these stories could be true?” said the 24-year-old psychology student, who had been a Hedley fan since she was a teenager.

“I would not want to put my hard-worked money into a band that’s being scrutinized for such horrible allegations.”

RELATED: CBC drops Hedley’s music amid sexual misconduct allegations

Ticketmaster Canada did not respond to a request for comment when asked to clarify its refund policy for concerts on Hedley’s cross-Canada tour.

Online correspondence between Ticketmaster and ticket buyers reviewed by The Canadian Press reveals differing responses to refund requests.

One customer who asked Ticketmaster for their money back on Twitter was directly messaged by the company’s fan support account and told they would receive a full refund within a few business days, according to screen-captured exchanges.

Meanwhile, a customer who asked for a refund over email for Hedley’s show in Summerside, P.E.I., was told her request had been denied because the band “is still scheduled to perform and refunds are not available.”

A Ticketmaster representative also emailed another person inquiring about a refund for a Kingston, Ont., concert to say that “sadly, there are no refunds” and directed the consumer to a ticket reseller website. But a refund was offered — within an hour — after the consumer publicly called out Ticketmaster on Twitter asking why the company would force them to financially support the band under the circumstances.

RELATED: Hedley will no longer perform at JUNOs after sexual misconduct allegations

Ticketmaster Canada’s typical “fan guarantee” policy states that tickets purchased for events at participating venues are fully refundable within three days of purchase, up until one week before the event. Exceptions include VIP tickets and other premium packages.

Lise Touchette said it took a lot of effort, but she was relieved to receive a refund for expensive VIP tickets for her daughter and friends to attend Hedley’s Ottawa concert.

Although her receipt clearly stated “no refunds,” a determined Touchette sent several emails trying to get her money back and waited a few days for news. She was told on the morning of the concert that her refund had been approved.

A spokesperson for the Ottawa Sports and Entertainment Group, which operates TD Place, where the Hedley show was staged, said in an email that “all refunds were at the discretion of Live Nation.”

Like us on Facebook and follow us on Twitter.

Just Posted

5 tips for talking to your kids about cannabis

Health officials recommend sharing a harm reduction-related message.

Comox Valley Regional District seeking input on development of Tsolum River Agricultural Watershed Plan

This fall, the Comox Valley Regional District (CVRD) is inviting the community… Continue reading

Lane closure in Courtenay at Lewis Centre

The City of Courtenay will be working on the water distribution system… Continue reading

Comox Valley’s Rainbow Youth Theatre hosting 30th birthday party

Join Rainbow Youth Theatre for a 30th anniversary celebration at the Sid… Continue reading

Hear from the Comox Valley’s female candidates at Person’s Day lunch

Candidates will have opportunity to present, distribute election materials and meet women voters

VIDEO: Rescued eagle released in Ucluelet

“I’m very confident that he’s going to make it. He’s done very well.”

Private marijuana stores should shut down, Mike Farnworth says

B.C. has approved 62 licences, but they still need local approval

Courtenay’s Dingwall Road to be temporarily closed for construction

Next week, the intersection of Dingwall Road and McQuillan Road will be… Continue reading

HPV vaccine does not lead to riskier sex among teen girls: UBC

Girls are less likely to have sex now than they were a decade ago

VIDEO: Rescued eagle released in Ucluelet

“I’m very confident that he’s going to make it. He’s done very well.”

Koreas agree to break ground on inter-Korean railroad

The rival Koreas are holding high-level talks Monday to discuss further engagement amid a global diplomatic push to resolve the nuclear standoff with North Korea.

Flash floods kill at least 7 people in southwest France

Flash floods have left several people dead in southwest France, with roads swept away and streams become raging torrents as the equivalent of several months of rain fell overnight, authorities said Monday.

Trump to visit Florida, Georgia; search ongoing for missing

The death toll from Michael’s destructive march from Florida to Virginia stood at 17.

Canadians widely unaware of accomplishments of famous women, poll suggests

A new poll suggests Canadians have a lot to learn about the accomplishments of some of the country’s most famous women.

Most Read