Two Eagles Lodge B&B has received the 2016 TripAdvisor Certificate of Excellence award, granted only to establishments worldwide that consistently achieve outstanding traveller reviews on TripAdvisor. About 10 per cent of accommodations listed on TripAdvisor receive the prestigious award.
Two Eagles has earned the honour each year since the inception of the award in 2011. The Union Bay B&B has also earned a spot in TripAdvisor’s Hall of Fame for achieving five consecutive years of excellence.
To qualify for the certificate, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travellers on TripAdvisor. Additional criteria include the volume of reviews received within the last 12 months. Two Eagles has maintained a five-star ranking, and has 229 reviews posted by guests.
“We strive to offer our guests a memorable experience, and this accolade is evidence that our hard work is translating into positive traveller reviews on TripAdvisor,” said Carolyn Touhey, co-owner of the B&B and vacation rental.
“TripAdvisor is pleased to honour exceptional businesses for consistent excellence, as reviewed by travellers on the site,” said Christine Petersen, president of TripAdvisor for Business.
“The Certificate of Excellence award gives highly rated establishments around the world the recognition they deserve. From exceptional accommodations in Beijing to remarkable restaurants in Boston, we want to applaud these businesses for offering TripAdvisor travellers a great customer experience.”
Two Eagles has received other awards based on guest comments, including two Vancouver Island Better Business Bureau Torch Awards (2011 and 2010). It was named Hospitality Business of the Year as recipient of the Vancouver Island Business Excellence Award in 2011, and was a finalist for that award in 2016.
In addition to making memories for travelers, Two Eagles also hosts weddings, retreats, workshops, private parties, and house concerts.