View council frustrated with Comox hospital

The Views Family Council will forward its yearly report, outlining care concerns at the residential facility — to various official bodies.

The Views Family Council will forward its yearly report — which outlines care concerns at the residential facility — to various official bodies.

“We’ve decided to go to the Ministry (of Health), to VIHA (Vancouver Island Health Authority), to the (BC) Ombudsperson, and we sort of gave up working with the hospital,” says council chair Ann Zanbilowicz. “We’ve also gone to Accreditation Canada.”

Zanbilowicz notes “99 per cent” of The Views staff are “caring and hard-working” but she says The Views Family Council hasn’t had enough of its ongoing concerns addressed over the years.

Some of the requests outlined in the yearly report include:

• Supply adequate staffing levels at all times;

• End the use of “inadequate” continence products, don’t tell continent people to urinate in their diapers and have staff change residents’ diapers in a timely fashion;

• Tell all families who the primary nurse (or case manager) is;

• Have an evaluation survey;

• Have staff wear name tags;

• Develop a “complete” emergency preparedness plan.

Zanbilowicz says residents are sometimes told to pee in their diapers when they are continent because they need help toileting and there aren’t enough staff members to help them.

“It’s abusive. It’s abusive to ask someone to pee in a diaper,” she says, adding another big concern is around a lack of communication between staff and families. “Families don’t know whom to talk to about any concerns. We have repeatedly asked that all families and especially new, incoming families, be told who their case manager or team leader is and yet this still is not happening.

“We have asked for years for the staff to wear their name tags,” continues Zanbilowicz. “They seem unable to get their staff to wear their name tags everyday. And they’ll say to families, ‘Well, tell us who said that to you,’ and they (families) say, ‘Well we don’t know their names.’ “

St. Joseph’s General Hospital president and CEO Jane Murphy says the hospital is proud of the care residents in The Views receive.

“Our staff are very dedicated and committed in giving our residents competent and compassionate care to make their lives as pleasant as possible,” she says. “We value feedback from residents and families and have many mechanisms for families to provide input and raise concerns.”

She notes the hospital established a family feedback group that meets monthly and family members are encouraged to bring any issues to any staff member’s attention, or provide written comments.

“We know there is always more to improve upon and the input from our families helps us to identify these opportunities,” continues Murphy, adding staff has met with the Family Council in the past, and The Views has “worked on many initiatives to improve care relating to suggestions by the Family Council.”

According to Murphy, improvements include: staff education on dementia care and person-centred care; enhancing the emergency preparedness plan using VIHA’s template; improving the resident handbook; implementing changes in staff breaks over lunch time to better support the residents; and developing communication forms.

“Our staffing levels are consistent with industry standards and we are currently making changes to provide more direct care at the bedside,” she adds.

Murphy notes hospital management has not received a copy of the Family Council’s annual report, though she says one was sent to a hospital board member who is on vacation.

Zanbilowicz says she sent a copy to a board member, along with one to Bishop Richard Gagnon, Diocese of Victoria, and Comox Valley MLA Don McRae. She also notes she posted a copy on a bulletin board at The Views but it was removed.

Accreditation Canada is expected to conduct its site visit of St. Joseph’s from Oct. 28 to Nov. 1, as has been planned for some time. Murphy says the hospital is prepared and welcomes the visit from Accreditation Canada.

writer@comoxvalleyrecord.com

 

Just Posted

Y2K Spitfire comes home

Stocky Edwards guest of honour at banquet

Crown Isle acquires Longlands Golf Course

The Crown Isle Resort and Golf Community just got a little bit… Continue reading

Heliports certified at Comox Valley, Campbell River hospitals

Both sites should see heliports up and running by late summer

115 new wildfires burning across B.C. due to 19,000 lightning strikes

More fires expected to start today, says BC Wildfire Service officials

Three small wildfires burning west of Courtenay

The blazes are the result of a brief thunderstorm last night

B.C. BMX kid wows GoPro with homemade video

Eight-year-old Rex Johnson wins award for inventive video

Vancouver Canucks tab Quinn Hughes with No. 7 overall pick in NHL draft

University of Michigan standout was second defenceman picked in first round

Gun, drugs and cash seized in arrest of alleged B.C. fentanyl dealer

Vancouver Island man Brent Connors is facing nine charges in relation to investigation

Jogger spent two weeks in U.S. detention centre after accidentally crossing B.C. border

Cedella Roman, 19, crossed the border while out for a run

PHOTOS: Police rescue baby seal found on rocky B.C. shoreline

Marina Mammal Rescue Centre recommends residents observe from a distance

B.C. woman with severely disabled son keeps getting parking tickets

‘There has to be something they could do’

Man brandishes axe during robbery

Mounties were able to locate the suspect within two hours of the incident

‘Creep off’ reporting system aims to track street harassment in Metro Vancouver

Text-based hotline launches to collect public reports on where and when harassment occurs

10 feet from home: B.C. grassfire offers stark reminder how quickly blazes burn

Kamloops woman among first people in B.C. to be told to evacuate home this wildfire season

Most Read