Home Depot in Courtenay has her respect, gratitude

Dear editor,

A Nanaimo contractor, recommended by Home Depot in Comox, brought our home in Qualicum Bay up to safety and comfort standards.

Dear editor,

A Nanaimo contractor, recommended by Home Depot in Comox, brought our home in Qualicum Bay up to safety and comfort standards via a government grant for low-income seniors on Jan. 9.

They said they were done and gave me a one-year guarantee. On Jan. 11, my husband died from stroke complications.

Over the next few months, a growing number of issues surfaced due to poor work ethics and low-grade materials. After one very short visit from the carpenter, [that was counter-productive], the contractor said, “We are done, the ball is in your park, deal with it yourself”!

I called, left messages, etc. to no avail. In desperation, I went to Home Depot (Comox) and met with a service representative named Dusty Rose. She treated me with kindness, respect and understanding.

Then, for months, they pursued the matter with the contractor and were met with empty platitudes and excuses. After months of futility, Home Depot told me to hire a ‘reliable’ carpenter to fix the problems and they would pay the bill.

The work is now done; everything is how it should be and the bill was paid — to the penny. Home Depot stood behind their policy, treated me with grace and dignity and have earned my respect and gratitude.

Luci Thornborough,

Qualicum Beach

 

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