Home Depot in Courtenay has her respect, gratitude

Dear editor,

A Nanaimo contractor, recommended by Home Depot in Comox, brought our home in Qualicum Bay up to safety and comfort standards.

Dear editor,

A Nanaimo contractor, recommended by Home Depot in Comox, brought our home in Qualicum Bay up to safety and comfort standards via a government grant for low-income seniors on Jan. 9.

They said they were done and gave me a one-year guarantee. On Jan. 11, my husband died from stroke complications.

Over the next few months, a growing number of issues surfaced due to poor work ethics and low-grade materials. After one very short visit from the carpenter, [that was counter-productive], the contractor said, “We are done, the ball is in your park, deal with it yourself”!

I called, left messages, etc. to no avail. In desperation, I went to Home Depot (Comox) and met with a service representative named Dusty Rose. She treated me with kindness, respect and understanding.

Then, for months, they pursued the matter with the contractor and were met with empty platitudes and excuses. After months of futility, Home Depot told me to hire a ‘reliable’ carpenter to fix the problems and they would pay the bill.

The work is now done; everything is how it should be and the bill was paid — to the penny. Home Depot stood behind their policy, treated me with grace and dignity and have earned my respect and gratitude.

Luci Thornborough,

Qualicum Beach


Just Posted

No injuries after vehicle hits boat into Courtenay home

Alcohol and speed may have been a factor

Preliminary inquiry for Island resident facing numerous charges in Comox Valley shooting

A 27-year-old Saanich resident had his preliminary hearing in Courtenay Wednesday as… Continue reading

VIDEO: This is what buying legal pot in B.C. looks like

Take a look inside B.C.’s first and only legal pot shop located in Kamloops

VIDEO: Leaf Compassion celebrates legalization in Courtenay

Leaf Compassion in Courtenay celebrated the official legalization of marijuana in Courtenay… Continue reading

Man injured in Vancouver Island racetrack accident meets, holds son for first time

Kayden was born the day after Jonathan was crushed by car at speedway

Mellow opening to B.C.’s only legal pot shop

About five people lined up early for the opening of the BC Cannabis Store in Kamloops.

Jagmeet Singh says marijuana pardons are not enough

Trudeau government will streamline pardon process for Canadians convicted of simple possession of marijuana in the past

Caregivers banned from smoking, growing cannabis around children-in-care: MCFD

Ministry has limited cannabis use for caregivers, stating it may “pose a risk to children and youth.”

Cheaper strains sell out within minutes on online BC Cannabis Store

Province says new strains will become available in the coming months

Only 40% of B.C. car dealerships have electric cars available: report

Researchers found buyers frustrated at the lack of options

VIDEO: Millionaire Lottery returns to give back and win big

Since 1996, Millionaire Lottery has raised $52 million for the VGH+UBC Hospital Foundation

Test case challenges a politician’s right to block people from Twitter account

3 people say Watson infringed their constitutional right to freedom of expression by blocking them

‘A little odd’ B.C.’s biggest city celebrates cannabis without a legal store

On the streets of downtown Vancouver, notably the Wild West of illegal marijuana, not a single legal store opened Wednesday, making for a rather anticlimatic kick-off

Most Read