LETTER: Every day should be survey day at the Comox Valley hospital

Dear editor,

I have no doubt that the quality of service survey undertaken March 13 at the Lerwick site of the new hospital will give the administrators cause for self-congratulation.

I today had cause to visit, by appointment, for the third or fourth time since its opening. The volunteers and medical staff were, as always, diligent and as prompt as might be expected. There were, though, possibly twice as many volunteers noted today as usual. No less than four approached me over a very short distance to my destination. And miraculously, for the very first time in my experience, the front line clerical registration staff were speedy and extremely polite. On past visits they have mostly appeared slow, disinterested and sometimes outright rude. What a coincidence to find myself approached today (for the first time) by a survey-taker. Perhaps the clerical staff should be told that any day could be a survey day, not just notified to perform when measurements are being taken.

Judith Hickman

Courtenay

Just Posted

RCMP looking for information as thrift store fire investigation continues

Too Good To Be Threw suffered extensive damage after a late night fire on Sunday

Commen-Terry: Helping Hands to benefit flood victims

Fundraising concert Feb. 7 in Courtenay for those affected by Mariner Apartment flood

Home care complaints up 45% on Vancouver Island

Number of home care hours delivered down 6%, complaints up 45 %

K’ómoks First Nation re-elects Chief Rempel

Chief Rempel re-elected for her second term; three new Councillors elected

Comox council allocates $20,000 for dog park consultation

With interim measures in place, Comox council has decided to proceed with… Continue reading

New Canada Food Guide nixes portion sizes, promotes plant-based proteins

Guide no longer lists milk and dairy products as a distinct food group

YANA Online Auction runs until Feb. 8

Items include four pairs of tickets to sold-out Big Love Dinner

North Island College Activity Assistant program returns

Learn more at a free information session Feb. 9 - pre-registration required

B.C. Green leader calls for long-term legislature financial audit

Andrew Weaver says trust in clerk and sergeant at arms is gone

No charges in fatal police Taser incident in Chilliwack

RCMP watchdog concludes no evidence of excessive or disproportionate force was used by officers

Police watchdog probe ‘intoxicated’ man injured in Port Hardy RCMP custody

Police responded to a house on Jan. 15 and arrested a man

Here’s what the B.C. legislature officers are accused of buying with tax payers’ money

Personal trips, purchases, alcohol and more laid out in 76-page report by Plecas

Alberta youth charged over theft of $17,000 in snow equipment at B.C. ski resort

Alberta RCMP recovered $17,000 in skis/snowboards believed stolen from Fernie Alpine Resort Saturday

China demands U.S. drop Huawei extradition request with Canada

Hua said China demands that the U.S. withdraw the arrest warrant against Meng Wanzhou

Most Read