I have no doubt that the quality of service survey undertaken March 13 at the Lerwick site of the new hospital will give the administrators cause for self-congratulation.
I today had cause to visit, by appointment, for the third or fourth time since its opening. The volunteers and medical staff were, as always, diligent and as prompt as might be expected. There were, though, possibly twice as many volunteers noted today as usual. No less than four approached me over a very short distance to my destination. And miraculously, for the very first time in my experience, the front line clerical registration staff were speedy and extremely polite. On past visits they have mostly appeared slow, disinterested and sometimes outright rude. What a coincidence to find myself approached today (for the first time) by a survey-taker. Perhaps the clerical staff should be told that any day could be a survey day, not just notified to perform when measurements are being taken.