The Glacier View Lodge has received high praise, after a review by Accreditation Canada in June.
“Glacier View Lodge has received the highest possible level of performance, achieving excellence in meeting the requirements of the Accreditation program, meeting 99.2 per cent of the required and high priority standards.”
Accredited with Exemplary Standing was given to only 20 per cent of the facilities surveyed in Canada during the past year.
“Glacier View Lodge has a great reputation in the community,” the survey report states.
“Community partners speak highly of the organization and in particular the partnership with St. Joseph’s General Hospital is highly valued. Island Health considers the organization a valuable partner as the organization is responsive to the needs of community seniors. The level of commitment and passion to providing quality and safe care to the residents permeates the whole organization from boardroom to bedside.
“Residents and families speak very highly of the care and services provided. Requests for service and information are dealt with effectively and efficiently. There appears to be a high degree of satisfaction with the care and services provided by the organization. The organization is encouraged to develop a strong performance measurement system in order to conduct benchmarking with similar organizations.”
The board and administration of Glacier View Lodge are very pleased with the Exemplary Award and credit its caring, knowledgeable and dedicated staff for the outcome.
“This evaluation from an outside agency, positively acknowledges the laborious work of our staff and many volunteers,” said Bob Scales, GVL board chair.
“They can be proud of their efforts.”
“Our staff should be proud of the great job they do,” said executive director Michael Aikins. “Our long service employees have shown great commitment to the organization and deserve to be recognized for choosing a profession that improves the quality of lives for our seniors. On behalf of the board and leadership, thank you, never lose sight of the difference you make every day.”