The Comox Valley Airport (YQQ) has the exceptional perspective of being the first point of entry into the Comox Valley for many people.
With this viewpoint comes the responsibility of helping to form travellers’ first perceptions of this wonderfully distinct part of Vancouver Island.
Tourists and residents alike recognize and treasure the Valley’s unique attributes — from its breathtaking scenery to its local charm. YQQ strives to ensure the passenger experience echoes these traits. The terminal building provides all of the amenities required for a comfortable journey including electronic kiosks for check-in, a gift shop, café, security screening, customs facilities and rental cars. YQQ also offers a team of friendly staff and airport volunteers who are ready and willing to assist with passenger inquiries.
“We are pleased to provide our passengers with a group of dedicated staff and volunteers who regularly go above and beyond in their efforts to positively influence the customer experience,” said airport CEO Shirley de Silva. “Whether assisting customers directly or ensuring seamless operation from behind the scenes, we can offer travelers a personalized, warm and friendly airport experience.”
This commitment to service has resulted in consistently high levels of overall customer satisfaction. Benchmarking surveys have awarded strong scores for the Comox Valley Airport six years in a row. Participants in recent focus groups described the airport as positive, warm, friendly, professionally run, efficient, immaculately clean and user friendly.
“What makes us unique is our simplicity. You can be in and out of our terminal very quickly or you can stay a while and revel in our local charm – from the gift shop, café or our public art program,” said de Silva. “The travel experience here is straightforward, personal and warm. We offer a level of service that is unmatched by other airports.”
For more information about the Comox Valley Airport, visit www.comoxairport.com.