With a focus on old-fashioned customer service, Rhiannon Dawkins and Phil Adams, owners of the Comox Valley’s North Island Medical Mobility, help people find the right equipment for their needs.

With a focus on old-fashioned customer service, Rhiannon Dawkins and Phil Adams, owners of the Comox Valley’s North Island Medical Mobility, help people find the right equipment for their needs.

Freedom + independence: Mobility aids empower Comox Valley to keep living life to the fullest

Getting around is important, whether it’s in our own homes or around town and it’s something we take for granted — until we realize it’s not so easy any more.

Everyone gets older, but aging shouldn’t mean giving up your independence or giving up the things you love to do, at home or in the community.

If you are starting to experience some mobility issues, the right equipment is vital to keeping your life on track — and having the right advice can be the difference between frustration and satisfaction. That’s where North Island Medical Mobility comes in.

Finding what matters

Rhiannon Dawkins and her business-and-life partner, Phil Adams, launched North Island Medical Mobility in October of 2021, supported in their initial endeavour by the Women’s Entrepreneur Centre who offer mentorship and loans to women entrepreneurs and their ventures. When the pandemic hit, Phil and Rhiannon found themselves reassessing their careers — Phil had worked in the mobility sector for some time, while Rhiannon’s expertise lay in retail, but neither of them were happy. “When the world came to a sudden halt, a lot of things changed and we felt left behind,” as Rhiannon put it. “We wanted to do something that mattered.”

It didn’t take them long to agree that what really mattered to them was helping people, so they opened North Island Medical Mobility to help people find the right equipment while focusing on the old-fashioned idea of customer service.

For Phil, assessing what someone needs is about listening to them and finding the perfect fit, not making the sale. “I just try to tell customers about the trade-offs or attributes of various mobility systems or products so they can make an informed choice that suits them,” he says. “At the end of the day, it’s the knowledge and repair service that we can provide that makes the difference and improves people’s quality of life.”

Find what you need —when you need it for your home and getting around!

North Island Medical Mobility offers a range of products to help in the home.

  • grab bars for the shower
  • floor-t0-ceiling pole that can help with navigating a small room like the bathroom.
  • lift chairs designed by an interior designer to fit your decor and your space in several sizes, styles and fabrics — get up effortlessly or relax and put your feet up!

Keeping active in the community means having a safe way to get around. Find the right device to keep your independence at North Island Medical Mobility.

  • walkers
  • scooters
  • wheel chairs

Of course, having a scooter or a wheel chair sometimes means repairs are necessary. Many mobility stores close at 4:30 or 5:00, and don’t offer evening and weekend hours. Phil notes that the “equipment doesn’t know when it’s a good time to breakdown, so we are open until 7:00 in the evenings and are open on Saturdays to make sure you can keep going.”

Call them today about a free Mobility Consultation at 778-888-2685, email info@nimm.ca for more information, or book a consultation online. Find them on Facebook here.

medical devicesSeniors