Charity Millar and her family of five have been car-free for several years. (Photo courtesy Charity Millar)

B.C. mom, kids on bike turned away from Tim Hortons drive-thru

Car-free for years, Charity Millar ‘felt gross’ being denied service

Charity Millar promised her children a Tim Hortons donut in order to help them through the flu vaccine experience.

Once they’d finished up at the West Shore Health Unit, Millar steered her family over to the Wale Road Tim Hortons’ drive-thru. Upon attempting to order their doughnuts, they were turned away because they were on a bike.

Millar’s family of five has been car free for several years. She opted for the drive-thru after the flu shots because the bike lock-up at the mall isn’t good a option – the bikes block the sidewalk.

She “felt gross” upon being denied service at Tim Hortons and her three-year-old was upset about not getting a doughnut. They ended up going through the Save-On-Foods drive-thru for a treat on the way home as bike traffic is permitted.

Millar doesn’t understand why cyclists wouldn’t be allowed through the drive-thru because they ride with cars on the road all the time. She also emphasized that it’s tough for parents who cycle to disembark and take their children and bags inside as they can’t simply lock a door to protect their items.

Millar noted that the issue isn’t with Tim Hortons but rather “a systemic problem” as others in her circle have run into the same issue.

Millar doesn’t use social media, so her friend and fellow cycling parent Elise Cote took to Twitter on her behalf and asked Tim Hortons to explain.

A spokesperson for Tim Hortons told the Saanich News that the company’s drive-thru policy states that “only vehicles licensed under the relevant motor vehicle legislation can be served at the drive-thru windows.”

READ ALSO: RCMP snag suspected thief with bait bike

The spokesperson explained that cars, trucks, vans and motorcycles can go through, but that for safety reasons, bikes are not permitted. McDonald’s Canada has the same policy on bikes.

Cote feels that ‘safety issue’ is code for insurance concerns because unlike drivers, most cyclists aren’t insured. However, she pointed out that someone could get injured in the parking lot or while locking up their bike too.

Little inconveniences pile up and stop people from choosing alternate modes of transportation, Millar said. The act of biking isn’t the drawback for most people, it’s the lack of infrastructure and the safety concerns.

She hopes that Saanich will encourage new businesses to consider cyclists – especially when it comes to drive-thrus as idling cars create a lot of emissions.

Cycling isn’t just for recreation, some families are replacing their minivans, Cote said. She hopes to bring the issue to council have have new businesses accommodate cyclists.

READ ALSO: Bike polo players flock to Victoria for Winter Mixer tournament

Giving people options that make them feel catered to and safe – like the Dobosala Cantina & Ride Thru on Pandora Street – will “make good decisions easier,” Millar said. “If you build it, they will come.”

Coun. Zac de Vries is a cyclist and has never owned a car. He referred to banning bikes from drive-thrus as “unfair ” and “a lost opportunity.”

“We’re going through a transportation renaissance and our urban form and services should reflect that.”

Coun. Ned Taylor, a fellow cyclist, agreed and emphasized that he sees no problem with bike drive-thrus.

“I consider riding down Shelbourne Street [on a bike] to be a bigger risk than riding through a drive-thru,” said Taylor, pointing out that speeds are quite low in drive-thrus.

Taylor encourages residents to speak with businesses and council about the issue.


@devonscarlett
Like us on Facebook and follow us on Twitter.

devon.bidal@saanichnews.com

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Comments are closed

Just Posted

Comox Valley Economic Recovery Task Force planning and engagement underway

Submitted by CVEDS Comox Valley Economic Recovery Task Force (ERTF) met virtually… Continue reading

IN THE GARDEN: Daisies bring colour to the garden, from spring to fall

Ellen Presley Special to The Record Looking for something simple to make… Continue reading

Comox’s Beach Street Players taking their singing to the street during COVID-19

The Beach Street Players have been itching to get back on stage.… Continue reading

QUIZ: Put your knowledge of Canada to the test

How much do you know about our country?

Vancouver Island photographer plays ‘Hide & Seek’ with great horned owlet

Stuart Clark took this amazing photo of a great horned owlet on… Continue reading

‘This year is unlike any other’: Trudeau delivers Canada day address

Sophie Gregoire Trudeau and the Prime Minister release video celebrating the national holiday

Facing changes together: Your community, your journalists

The COVID-19 pandemic has changed the world in ways that would have… Continue reading

PHOTOS: Dual rallies take over Legislature lawn on Canada Day

Resist Canada 153 highlighted colonization and genocide, Unify the People called COVID a hoax

Gov. General honours Canadians for bravery, volunteer service

Five categories of winners presented on Canada Day

COVID-19: Should non-medical masks be mandatory in Canada?

New poll shows Canadians are divided on the rules around mandatory masks

Victoria police investigating possible hate crime on BC Transit bus

A young Black man was randomly struck by a Caucasian man who he did not know

UPDATE: No COVID-19 at Nanaimo shopping centre as memo mixed up mall identities

Woodgrove Centre sent memo to tenants Tuesday advising them of positive case

‘A little bit scary for everybody’: Air passengers wary as new rules take effect

Masks or face coverings have been mandatory on flights since April 20

Most Read