Island Health remains committed to a new Island-wide paperless diagnosis and treatment recording and patient tracking system being implemented first at Nanaimo Regional General Hospital

Island Health maintains controversial paperless system safe, working as planned

Officials say technical support for new electronic record system will continue at Nanaimo hospital until doctors and nurses are up to speed

A controversial new electronic record-keeping system at Nanaimo Regional General Hospital continues to be implemented, and is safe and working as planned according to Island Health.

Despite a report doctors in the emergency room and intensive care unit had stopped using the $178-million iHealth system May 25, all information continues to be input and recorded using that system, Island Health vice-president of communications Toni O’Keeffe told the News Bulletin in an email.

“The iHealth system is working as it should, and NRGH, including the emergency department, has not gone back to paper,” O’Keeffe said. “All orders are still being input into iHealth electronically. To assist some doctors in adapting to the technology, we have provided support  from clinical staff that are entering the orders for doctors. This support is available 24 /7.”

Since its introduction in Nanaimo and Parksville March 19 as a test run for future implementation Island-wide, iHealth has been criticized for slowing diagnosis and treatment speeds as health practitioners struggle to adjust. Island Health has chalked the difficulties up to an expected learning curve but some insiders have privately indicated some problems may be the fault of the system itself.

O’Keeffe, however, said the system is working as intended and there have been no incidents or harm related to wrong information or wrong dosages. On the contrary, she said, it is preventing that from happening.

“Across the country, thousands of medication mistakes are made daily due to human error, and this system is designed to catch them. (It) will produce a warning when an order is entered, for example, if the dosage is too high for a patient’s weight, if the drug is not appropriate for a particular disease or if there’s a drug conflict.

“The system will and already is improving the quality and safety of care. The challenges we have had are related to work flow. It takes time for users to become proficient in the use of system like this.”

She acknowledged the documentation has been particularly challenging in the busy emergency department.

Dr. Drew Digney, emergency and trauma site chief for Nanaimo, did not respond to an interview request. Nanaimo area doctors were expected to meet this week to discuss the situation and debate what action they may need to take, if any.

O’Keefe said Island Health will continue to work side-by-side with employees, make modifications where necessary, and provide additional technical support until staff is comfortable with the technology.

“We recognize that this change has been a challenge for some providers while other providers have had no problems adjusting to the new system,” she said. “Implementing a system transformation of this scope is difficult and we have always known that once implementation began we would need to make modifications along the way.

“The system is safe and it is doing what it is intended to do.”

Follow me on Twitter @JohnMcKinleyBP

Just Posted

2019 FEDERAL ELECTION: Meet the candidates for the North Island-Powell River riding

In an effort to inform the North Island-Powell River riding constituents, we… Continue reading

2019 FEDERAL ELECTION: Meet the candidates for the Courtenay-Alberni riding

In an effort to inform the Courtenay-Alberni riding constituents, we have supplied… Continue reading

Scheer makes quick campaign stop in Comox

Conservative leader highlights tax promises early in campaign

Rain doesn’t dampen Terry Fox Run participants spirits in Courtenay

Fundraiser usually gets between 125 and 200 taking part in the Comox Valley

Comox Valley chamber celebrating its centennial in style

Collaboration key to one hundred years of business advocacy

Vandals target North Island-Powell River NDP candidate’s office in Comox with swastikas, graffiti

Rachel Blaney’s Comox office has been vandalized with swastikas and tagging overnight Friday.

VIDEO: Vancouver Island mayor details emergency response after fatal bus crash

Sharie Minions says she is ‘appalled’ by condition of road where bus crashed

Federal party leaders address gun violence after weekend shooting near Toronto

One teen was killed and five people injured in the shooting

Conservatives promise tax cut that they say will address Liberal increases

Scheer says the cut would apply to the lowest income bracket

B.C. VIEWS: Cutting wood waste produces some bleeding

Value-added industry slowly grows as big sawmills close

Fewer trees, higher costs blamed for devastating downturn in B.C. forestry

Some say the high cost of logs is the major cause of the industry’s decline in B.C.

Federal food safety watchdog says batch of baby formula recalled

The agency says it’s conducting a food safety investigation

UVic president offers condolences after two students killed in bus crash

‘We also grieve with those closest to these members of our campus community,’ Cassels says

Most Read