The North Island 9-1-1 Corporation (NI911) has supported local residents for 25 years. Black Press file photo

The North Island 9-1-1 Corporation (NI911) has supported local residents for 25 years. Black Press file photo

North Island 9-1-1 celebrates 25 years of serving the community

From mountainous areas to forested landscapes and pristine oceanside communities, North Island 9-1-1 is island decision-making for island solutions. For 25 years the North Island 9-1-1 Corporation (NI911) has supported local residents when they needed it most. NI911 manages the provision of 9-1-1 service including dispatching calls for fire, police and ambulance response for six regional districts covering over 60,000 square kilometers over Vancouver Island and portions of the Sunshine Coast.

The participating shareholders include Regional District of Mount Waddington, Strathcona Regional District, Comox Valley Regional District, qathet Regional District (excluding Lasqueti Island), Alberni-Clayquot Regional District and District #69 of Regional District of Nanaimo. In 2017, NI911 was successfully awarded the fire dispatch service contract for the Peace River Regional District.

The corporation works co-operatively to provide a 9-1-1 system that connects residents to emergency personnel. Agreements are in place with E-Comm for the primary 9-1-1 call answering service and the City of Campbell River for fire dispatch.

“Annually over 78,000 calls go to 9-1-1 and NI911 ensures quick, effective service delivery,” explains North Island 9-1-1 president John McNabb. “We are a local company that thrives on providing the quickest, most reliable service to our residents. Seconds count and we take that seriously.”

The corporation, which uses state-of-the-art Computer Aided Dispatch (CAD) software and an IP-based radio system, provides an enhanced fire dispatch service that meets and/or exceeds NFPA 1221 and NENA standards for fire dispatch. Owning and operating the equipment for over 50 fire departments emphasizes the importance NI911 invests on local, community assets.

“North Island 9-1-1 fire dispatch and staff demonstrate their value daily with their dedication, creativity and resourcefulness. Thanks to their hard work and assistance behind the scenes we’ve been able to do a better job keeping up with evolving demands of operating an emergency service business as well as serving our community during both non-emergency and emergency situations. The dispatchers’ contributions to the team are a reflection of our priorities as a department and the importance that we place on doing a good job,” says Don Bardonnex, City of Courtenay Fire Chief.

On Oct. 26, N1911 completed a strategic planning session. Developing strategic goals and a path forward is essential to ensuring quality services are offered.

“We continue to look to enhance our service delivery of the 9-1-1 and fire dispatch response service to the six shareholders of the North Island 9-1-1 Corporation,” said McNabb. “We are proud of our island-based solution to serve over 50 local fire departments in the central to north island region and portions of the coast. And look forward to continuing to support our residents when they need it most.”

FMI: www.ni911.ca

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

The Vancouver Island marmot is an endangered species. Pictured here, a marmot at Mount Washington. (Black Press file)
VIDEO: ‘Frisky’ Vancouver Island marmots caught on camera

Marmots are catching the eye of researchers when caught on security cameras getting ‘quite frisky’

Karilyn, right, with her older sister, Sabrina. Both siblings are members of the YANA family, after being helped by the community organization on separate occasions. Photo supplied
Siblings both members of the YANA family

Comox Valley non-profit helped Geiger family on separate occasions

A second-floor balcony continues to smoulder after a fire extinguisher was used to get a small balcony fire under control at the Washington Inn Apartments. Brian Hayward, who lives on the third floor, was alerted to the fire by the smell of smoke wafting into his apartment. Photo by Brian Hayward.
Courtenay firefighters respond to balcony fire at Washington Inn Apartments

Firefighters were called out to the Washington Inn Apartments Sunday, April 17,… Continue reading

RCMP forensics investigators scour the site north of Highland School in Comox, where multiple people were stabbed during a party Saturday night, April 16. Photo by Terry Farrell
UPDATED: Multiple stabbings at Comox bush party

Three youths hospitalized after an assault near Highland Secondary

Cumberland is surrounded by trees — and logging. Its council is supporting a call to stop old-growth logging in vulnerable areas of the province such as Fairy Creek. Photo by Mike Chouinard
Cumberland backs request to save B.C.’s old-growth forests

The Comox Youth Climate Council is asking local governments to take stand

In this image from NASA, NASA’s experimental Mars helicopter Ingenuity lands on the surface of Mars Monday, April 19, 2021. The little 4-pound helicopter rose from the dusty red surface into the thin Martian air Monday, achieving the first powered, controlled flight on another planet. (NASA via AP)
VIDEO: NASA’s Mars helicopter takes flight, 1st for another planet

The $85 million helicopter demo was considered high risk, yet high reward

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

The following is a list of restaurants offering take-out and patio dining. ADOBE STOCK IMAGE
List of Comox Valley restaurants offering take-out, patio dining options

Restaurants in the Comox Valley continue to adapt to government-imposed restrictions in… Continue reading

Families of two of three workers killed in a train derailment near Field, B.C., in 2019 have filed lawsuits accusing Canadian Pacific of gross negligence. The derailment sent 99 grain cars and two locomotives off the tracks. THE CANADIAN PRESS/Jeff McIntosh
Families of workers killed in Field train derailment allege negligence in lawsuit

Lawsuits allege the workers weren’t provided a safe work environment

(New Westminster Police)
4 youth arrested after 30-person brawl in New Westminster leaves 1 seriously injured

Police are looking for witnesses who saw the incident take place

South Surrey’s Paul Cottrell, who works with the DFO, tows a grey whale out of Semiahmoo Bay Sunday. (Contributed photo)
Dead whale floating near White Rock towed to shore for necropsy

Animal has been dead since at least April 15

Wickaninnish (Clifford Atleo) plays the drum while singing the Nuu-chah-nulth song on the court steps in Vancouver In a picture from April 2018. Photo credit, Melody Charlie.
Five western Vancouver Island First Nations celebrate legal fishing victory

Court ruling confirms Nuu-chah-nulth fishing rights in case dating back to 2003

Sunday’s storm rocked one of the ferries crossing Kootenay Lake. Photo: Dirk Jonker
VIDEO: Storm makes for wild ferry ride across Kootenay Lake

The video was captured by ferry employee Dirk Jonker

Dr. Bonnie Henry gives her daily media briefing regarding Covid-19 for the province of British Columbia in Victoria, B.C, Monday, December 7, 2020. THE CANADIAN PRESS/Jonathan Hayward
Toddler marks youngest British Columbian to die related to COVID-19

Child one of eight people to die from virus this weekend

Most Read